Terms And Conditions

1. Detailed description of goods and/or services
Nu Africa is a business in the Duty Free industry that Sells to Diplomats.

2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within 1 working day and delivery confirmed by way Booking number
 or Order Number. Cost of Delivery is included once destination is selected.

*Please see shipping policy below

3. Return and Refunds policy
The provision of goods and services by Nu Africa Duty Free is subject to availability. In cases of unavailability, Nu Africa duty Free will refund the client
in full within 30 days. Cancellation of orders by the client will attract a  0% administration fee.
4. Customer Privacy policy
Nu Africa Duty Free shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal
information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:

5. Payment options accepted
Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Nu Africa Duty Free bank account, the
details of which will be provided on request.

6. Card acquiring and security
Card transactions will be acquired for Nu Africa Duty Free via PayGate (Pty) Ltd who are the approved payment gateway for all South African
Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the
website. Users may go to www.paygate.co.za to view their security certificate and security policy.

7. Customer details separate from card details
Customer details will be stored by Nu Africa Duty Free separately from card details which are entered by the client on DPO PayGate’s secure site.
For more detail on DPO PayGate refer to www.paygate.co.za.

8. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is
South African Rand (ZAR).

09. Responsibility
Nu Africa Duty Free takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website,
customer service and support, dispute resolution and delivery of goods.

10. Country of domicile
This website is governed by the laws of South Africa and Nu Africa Duty Free, chooses as its domicilium citandi et executandi for all purposes under
this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, P.O BOX 139 Riverclub, Sandton, south Africa.

11. Variation
Nu Africa Duty Free may, in its sole discretion, change this agreement or any part thereof at any time without notice.

12. Company information
This website is run by Private Company  based in South Africa trading as
Nu Africa Duty free and with registration number 2012/226190/07 and Director.

14. Nu Africa Duty Free contact details
Company Physical Address: Unit E33, Scientia Technopark. 2 Meiring Naude Road, Pretoria. Lynwood. Gauteng, South Africa
Email:finace@nuafricadutyfree.com Telephone: 2712 349 1083

Nu Africa Duty Free reserves the right to trade, in that we select who we do business with and only once approved by the internal vetting team will a potential client become a client; this is in keeping with the terms and conditions of our operating licenses from the relevant authorities.

All quotations and invoices are generated with E&OE Errors and Omissions Excepted and the onus is on the client to raise any grievances as soon as possible with the company.


Goods are to be shipped in correlation with the size of the orders received by Nu Africa Duty Free:

  • Small Orders will be shipped within 7 working days of the purchase unless the Express Delivery Option is selected.
  • Large Orders (smaller than 2 Pallets) will be shipped within 7-10 working days dependent on size and destination.
  • Bulk Orders, Pallets, Shipping Containers and similar purchases must be ordered and purchased ex-works, CIF purchases are only processed at the discretion of management.
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